FAQ's

Please find below our frequently asked questions. If you can not see your question listed below, please use out contact form to submit your enquiry and a member of our team will get back to you.

AQUALUX products are available to view* and order from selected bathroom retailers across the UK.

For international and contract orders, please contact us to discuss your project in more detail.

*Only selected models are on display. Please call the retailer ahead of your visit to check models on display at that branch.

Our Head Office Showroom is available to visit 9-5 Monday to Thursday and 9-4:30 Friday*.

You can arrange an appointment by calling us on 01213952000

We currently do not offer bespoke products at AQUALUX. However, you can discuss bespoke requirements with our team at AQATA – just email them a drawing with measurements, the range & product that you are interested in. They will then be able to forward you a guide price.

 

Click here to visits the AQATA website.

Designed by our expert team and produced right here at our dedicated manufacturing site in the heart of the UK.

For standard products there is a lead time of 7-10 working days.

During busier periods, extended lead times may apply. More information will be given at the time of order.

Shower trays despatched without an enclosure will be subject to a £39.00 net carriage charge (plus VAT).

Orders for miscellaneous products (excluding trays) under the value of £200.00 (including VAT) will be subject to a carriage charge. Please ask for further details. Alternative delivery options are available upon request – price on application.

Yes, spare parts for AQUALUX products can be ordered through us directly.

Please Click Here to view our spares products.

To process your spare part order efficiently, please ensure you have your guarantee registration number. This can be found on the guarantee paperwork that came with your product.

If you do not know your guarantee registration number, please ensure you know your product code.

With a proof of purchase, spare parts will be provide free of charge* this applies to products under one year. After the initial one year period or products without proof of purchase, spare parts are chargeable.

*Please refer to the full AQUALUX guarantee for terms and conditions.

ClearShield ECO-GLASS™ is supplied as standard on all AQUALUX enclosures, doors and screens, is applied to the inside of the glass and works just like ‘non-stick’ cookware, acting as a protective barrier on the surface of the glass.

More information on ClearShield ECO-GLASS™ and how to care and maintain your product can be found here.

More information on our recommended care and maintenance programme, as well as information on hard/soft water areas can be found here.

Yes, various products can be purchased directly from us to help maintain the condition of your AQUALUX product. For further information Click Here.

Each product will be packed with a pick list, detailing the parts that are included. It is important to ensure that all parts correspond from the pick list to those featured in the installation instructions.

If you find that something is missing, you should contact the retailer you purchased the product from.

Alternatively, contact us and a member of our team will be able to assist you further.

Our confidence in the quality and reliability of our products enables us to offer a lifetime guarantee*

The guarantee covers manufacturing or product faults and does not cover wear and tear or damage caused during fitting or misuse.

*Terms & conditions apply

Please ensure you register your products to validate your guarantee as failure to do so will result in an invalidated guarantee. You can register your guarantee online.

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